Project managers and project leaders, project team members, quality assurance managers, quality control managers, customer focused senior managers.

• Understanding of project quality concepts as they relate to the customer.
• Understanding of the effects of different organization structures and how they may affect the management of project quality.
• Familiarity with common quality tools and techniques and how they can be applied to improve project quality.
• Ability to develop and implement an effective Project Quality Plan and apply it throughout the project management process.
• The knowledge and understanding of how quality project management affects the resources working on your project.

• How to apply the principles of project quality planning.
• How to use a variety of problem solving methods and charting techniques such as Pareto Diagrams, Process Flow Charts, Cause & Effect Diagrams, and others.
• Techniques to engage the Customer directly in the requirement definition phase.
• How to benefit from national & international quality improvement programs such as ISO certification, Deming and the Malcolm Baldridge Award.
• How to integrate quality control and improvement processes with your project plan.
• How the project quality planning approach helps identify and reduce project risk.
• How the project quality planning approach improves project team ability to identify and deal with change.